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Shopping Help

There are two ways to use the Online Catalog for Starpath purchases:

Off-line ordering. One approach is to browse through the catalog, jot down the items you want, and then call 800-955-8328 or +1-206-783-1414 to place the order using a bank card (Visa, Mastercard, Discover, or American Express). If you prefer to fax an order to us, it would be easiest to create a shopping list as discussed just below, and fax that to us (206-783-9209).

For software, books, and course purchases, you also have the option to check our list of starpath outlets to see if one might be near enough to be more convenient than having us ship the products to you. Needless to say, our free technical support extends to all of our products regardless of where they are purchased.

Creating an automatic shopping list is likely the easiest way to communicate your order to us off-line. Use the button on the catalog page of each item to automatically build a shopping list of the products you want. Pressing that button simply takes you to a page showing the list. Nothing is ordered and nothing is permanently recorded in the process. The list can be reviewed at any time with the option which appears throughout the catalog. If you leave the catalog, you can find this option from the site map.

Once you have this list compiled, you can prepare a page for convenient printing using the Order Offline button. That option generates a printable page which with all of your order information. If you do not use email, just enter helpdesk@starpath.com. Note that none of this information in the Order Offline option is stored in our computer in any form. Your selections are simply re-formatted so they can be printed from your web browser.

Print out that sheet, then fill in the payment information as you choose and then mail or fax it to us...or just use it as your notes to call and place the order in person.... or leave it in some conspicuous place for a friend or loved one to find at a time when gift giving might be appropriate! (We also have a do it yourself gift certificate option). Orders are typically filled the day they are received, so orders placed in this manner are almost as fast as a direct on-line orders.

If you might have questions about printing from your web browser, check the Help button located on that sheet for instructions. At each step in this process you will find the button which will be directly linked to a reminder of what takes place at that step in the process.

Online ordering. The simplest and most efficient way to order, night or day, regardless of your time zone, is to use our direct online ordering. Begin as with offline ordering by adding your chosen items to a shopping list.

Use the button which appears next to each item in the catalog to automatically build a shopping list of the products you want. Pressing that button simply takes you to a page showing the list. Nothing is ordered at this stage and nothing is permanently recorded in the process. The list can be reviewed at any time during your shopping with the option which appears throughout the catalog. If you leave the catalog, you can find this option from the site map.

Once you have this list compiled, select the Place Order option at the bottom of the Shopping List page. This will take you to a form page where you can enter your personal information for shipping and payment. You also indicate here how you want the order to be confirmed when shipped. You will be given an automatic computation of shipping options based on weight and destination.

Please see Shipping Information for details on shipping.

Please note than an online order will require a valid email address. Please double check the typing when you enter it. This will be used to confirm your order (if you choose that option) or to send questions if they arise. It will also be used to send you the tracking number when your products are shipped.

When these forms have been filled out, select Create Invoice to see a summary of your order. Note that still there is nothing that has been permanently recorded or ordered at this stage. At this stage, it is recommended that you print the screen to keep a copy for your records.

After confirming that the order details are correct, select Place Order and your order will be immediately transmitted to us for fulfilment. We generally ship the same day or next business day. That would complete the process and your shopping list would be emptied. We then send you confirmation by the method you selected when the order has been shipped, or we contact you by that method if any questions should arise.

Returns, guarantee, and order cancellation policies


INTERNET SECURITY
Internet shopping using credit cards is still new to some Starpath Customers who may have concerns on security and privacy. We can assure you that your credit card information is passed over a secure server directly to the bank card processor, who in turn simply sends us the approval to pass on to you. Your credit card information is not stored on any Starpath computer. Only your bank and its approved card processors have access to that information.

PRIVACY
Starpath retains only your order information, including name, address, telephone, and email. This information is maintained for proof of your purchase and to support other assets that might come with the purchase.  We are proud to say that we have never sent any unsolicited emails to our customer list, other than a rare announcement of an important revision to a purchased product. And we have never shared our customer list, or any related information, with anyone for any reason, and we promise to continue this policy in the future.


Cookies and online ordering
A "cookie" is a line of text that the internet site you are logged onto writes into your computer to last either just temporarily or for an extended period. All internet ordering systems use cookies to identify the computer they are communicating with. If you received a notice in the order process that a cookie could not be recorded, then you may have answered "Cancel" to the request to write the order-ID cookie or your browser was set to automatically decline all cookies.

If you would like to order online, then please answer "OK" to the cookie request when you get it. The Starpath order-ID cookie expires the moment you log off of starpath.com leaving nothing at all on your computer.


Do not hesitate to call or email us if you have any questions about online shopping. We are standing by to help in any way we can.


Starpath School of Navigation
helpdesk@starpath.com
3050 NW 63rd Street,  Seattle, WA 98107-2521, USA
US toll free: 800-955-8328     International: +1-206-783-1414     Fax: available on request

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